We understand that you need a chatbot for your Shopify store to provide the best customer support to your customers and website visitors. But unfortunately, you aren’t familiar with the different chatbot apps and their features, meaning selecting the best chatbot app for your Shopify store may be difficult.
But it doesn’t have to be because we have done the hard work on your behalf.
Below, we have cherry-picked some of the best chatbots for Shopify. And we didn’t stop there. We also reviewed their features, pricing, and highlights to ensure that you select the best Shopify chatbot for your Shopify website.
What is a Shopify Chatbot?
A Shopify chatbot app is a tool that helps Shopify store owners improve their online customer support system by providing real-time solutions to customers’ queries and problems.
Shopify chatbots are common for encouraging human interaction and are ideal for Shopify store owners who want to:
- Save time and money
- Facilitate easy live communication
- Ease customer stress and increase customer satisfaction
- Scale their business
- Offer round-the-clock online customer support
- Have personalized conversations with their customers
- Boost sales
- Rely less on human agents
In addition to improving website visitor engagement and online customer support, a Shopify chat app can also boost user experience.
Customers tend to be pleased with chatbot interactions—a good reason you need to consider chatbot implementation in your online store.
Why Do You Need Chatbot Support for Your Shopify Store?
Integrating your Shopify store with a chatbot app can help take various tasks off your shoulders, thus ensuring that you have enough time and workforce to focus on the core of your business.
Is your support staff stretched thin? A Shopify chat app can help! This app can help automate returns, inspect inventory, monitor order status, and handle customers’ queries with personalized chat.
Integrating your online business with a chatbot app will help boost customer experience and sales, thus making your Shopify website a winning online sales channel.
Features to Consider When Choosing a Shopify Chatbot App
Before selecting a Shopify chatbot app for your online store, you need to sit down and consider some features to ensure you pick the best.
We have highlighted some of the features below. These features will help you select the best Shopify chatbot app for your online business.
1. Offers emotional intelligence during chats
The chatbot you select doesn’t have to come across as the insensitive T-1000 in the terminator franchise.
And how do you make sure of this?
Select a live chat app supported by Artificial Intelligence or AI. The AI-supported chatbots can determine the customers’ emotions and create conversations accordingly.
2. Integrate with different sales platforms
Do you have a sales and support tool? You may want to integrate it with your Shopify chatbot for the best results. If that’s the case, going for a chatbot that easily integrates with sales platforms is essential.
Sales tools like email marketing or customer relationship management (CRM) will help your online business generate leads, making it easy for chatbots to understand questions and provide the right answers.
3. Secures customer information
Customer data security should be your top priority when selecting a chatbot for your online store.
Selecting a chatbot that lacks a solid data security system can leave your customer data prone to hackers, whose success can ruin your business’s reputation and leave you at the mercy of lawsuits.
4. Flexibility to make changes in conversational flows anytime
When selecting a chatbot for your online store, it pays to go for one that can create a custom conversation flow based on the situation. Such chatbots can be AI-supported.
You should also consider a chatbot you can easily integrate into your e-commerce store, including one that allows you to tailor the chat flow in different situations.
5. Supports comprehensive reports and analytics
How do you know your e-commerce store’s performance? How do you understand its effectiveness? That is where reports and analytics come in!
Selecting a chatbot with reports and analytics features can help you see the highs and lows of your online store, allowing you to double down on what works and rejig or tweak what doesn’t.
9 Best Shopify Chatbot Apps
It’s normal to want the best for your Shopify store—the best user interface, product page, content, customer service, and chatbot app. However, when it comes to chatbot apps, searching for the best can be difficult. But thanks to our help, it doesn’t have to be.
Here are some of the best Shopify chatbot apps for your online store. Go through them and select which suits your budget and business needs.
1. ProProfs Chatbot
Are you looking for a chatbot that effectively streamlines support requests efficiently? Then, ProProfs is the chatbot app you need!
ProProfs is one of the best Shopify chatbot apps out there. Its features allow your online store to capture prospects as it qualifies leads in real time and transfers them to your CRM account.
While some chatbots may come across as robots, especially while communicating, ProProfs is designed to create human-like conversations that engage website visitors and answer their queries. The best part about this chatbot is its ability to ask open-ended questions that help you gather relevant customer data.
- It helps you transfer visitors to the appropriate department
- Has ready-to-use chatbot templates
- Integrates with a knowledge base to help you display help articles to website visitors
- Uses branching knowledge to create conversational flow
- Engages visitors immediately after they connect via the chatbot
- ProProf Shopify chatbot costs $499 per year.
Tidio is another common customer support tool that offers e-commerce store owners a live chat option with one of the best chatbots. This chatbot tool allows store owners to monitor how live chat conversation influences sales and make adjustments where necessary.
Tidio is enjoyed by over 60k businesses, indicating its perceived value and popularity as far as Shopify chatbots are concerned.
What’s more, this customer support tool can save your business time and resources by automating sales and customer service conversations. It can also send quick replies to customers about things like shipping, order status, return queries, etc.
With Tidio, one of the best AI chatbots, online business owners can interact with their Shopify store visitors in real-time, offer quick help, increase sales, and address customers’ concerns.
- Automatically captures and qualifies leads according to their site behavior.
- Available on mobile apps
- Easy to install live chat
- Tracks customer satisfaction by requesting customer feedback
- Send automatic response when the support team is occupied
- Allows website visitors to engage with Shopify stores via Facebook messenger, e-mail, and live chat alternatives
- Allows e-commerce store owners to track order status and products
Free Plan: Yes
- Chatbots plan: $49/month
- Communicator plan: $19/ month
3. Relish. Ai
Relish.ai is a top-tier AI-supported Shopify customer service chatbot platform that you should consider for your e-commerce store. It’s smart, functional, and designed to automate sales and supports tasks, thus providing customers with an outstanding pre-purchase and post-purchase experience.
Relish.ai works round the clock, connecting web visitors and existing customers to the appropriate agent. As an AI-powered chatbot, this platform can provide quick and satisfying answers while continuously improving itself through frequent customer communication.
Relish.ai does more than interact with random customers. It also helps them monitor their orders, offers product recommendations based on their browsing history, and helps with re-orders, returns, and cancellations.
- It helps you add quick answers to product FAQs.
- Allows you to display incentives to increase cart value
- Easily accessible
- Helps monitor order status
- Helps increase sales through upselling and cross-selling
- It offers you access to different types of optimized sales and support templates
- Reduces cart abandonment
Relish pricing plan depends on your monthly site visitors. These plans are:
- Grow Plan: $29/month—up to 5,000 monthly site visitors
- Pro Plan: $69/month—up to 50,000 monthly site visitors
- Premium Plan: $199/month—up to 2, 00,000 monthly site visitors
- Enterprise Plan: Custom Pricing: based on your needs
Gobot—one of the best chatbots for Shopify—is a unique chatbot app with AI support. Unlike typical chatbots, Gobot offers shopping quizzes on several platforms supporting your online business. These quizzes understand customer behavior and display the appropriate ads to encourage conversion.
Gobot Shopify chatbot is also an impressive AI chatbot that helps solve repetitive questions such as order returns, order status, and cancellations in real-time.
One notable feature of this artificial intelligence-powered platform is its ability to make good product recommendations and gather customer feedback.
- Offers a comprehensive analytic report
- It leverages artificial intelligence to understand user objective
- It comes with a drag-and-drop conversation flow builder
- Users enjoy priority e-mail and phone support
- CRM integration
- Impressive chat widget
Gobot Shopify chatbot charges users with two pricing plans: Free Plan and custom pricing plans. However, you’ll have to contact their sales team for more.
Ochatbot is the perfect tool for Shopify store owners looking to boost website engagement, capture leads, and increase sales. This chatbot is equipped with special engagement tools like exit popups, mobile banners, etc., that make the lead acquisition process a whole lot easier.
In addition to boosting your website engagement, Ochatbot also helps boost conversation by offering quick help for customers. It recommends the appropriate products, answers queries, and helps customers reclaim abandoned carts.
Are you a sucker for easy-to-use tools? If so, you’ll like Ochatbot—thanks to its easy-to-use features, which effectively capture leads, engage customers and visitors, and increase sales.
- It has many engagement tools.
- Easy to create a custom eCommerce chatbot for your store
- Offers advanced analytics and live chat support
- Provides question-type modules
- It can be used to recover abandoned carts
- Allows users to search for products within the chatbot window
Ochatbot has a free and paid plan. Its paid plans include:
- Basic Plan: $69/month
- Plus: $109/month
- Pro: $495/month
- Enterprise: Custom pricing
Gorgias function as a chatbot and software with a built-in ticketing system and helpdesk capabilities. It has an impressive chatbot that helps businesses save time by automating their online store conversations and providing quick answers to repetitive questions like “ where is my order?”
Gorgias runs 24/7, offering personalized customer support service to website visitors and customers, thus improving the customer post-purchase and pre-purchase experience. This live chat app is also easily integrated with software like Magneto and BigCommerce.
Overall, Gorgias is one of the best chatbot apps in the Shopify app store—a reason you should consider it for your online store.
- Gives tracking updates
- Easily integrated with Shopify Plus
- You can connect it to multi-stores
- Allows you to resolve customer queries on Facebook, Messenger, and Instagram in one place
- Ready-made macros and templates.
- Reply to all social comments to increase engagement with followers.
Unfortunately, Gorgias doesn’t have a free plan. Its paid plans are:
- Basic Plan: $60/month
- Pro: $300/month
- Advanced: $750/month
- Enterprise: Custom
8. Maisie AI
To scale your business and record more sales, you must learn how to turn passive buyers into active ones. Maisie does that and even more!
In addition to transforming passive buyers into active shoppers—by offering incentives and displaying the latest and best-selling products—this chatbot app also helps reduce cart abandonment.
It does this by interacting with shoppers who abandon their carts to acquire their contact details and remarket the cart content to them via cart reminders, e-mail, promotional messages, etc.
Maisie is for eCommerce business owners who lack the human agents or time to offer 24/7 customer support services to their customers and web visitors. This app help makes the customer support process easy peasy by handling queries, stimulating conversation, etc. But, unfortunately, it lacks CRM integration.
- Has user-friendly chatbot templates
- Users can personalize all elements of the chatbot
- Handles support queries on autopilot (order issues, FAQ, etc.)
- Provides product recommendations to help shoppers find the right products easily
- Affordable support tickets for Shopify store owners
Maisie’s AI pricing plan depends on your store’s monthly visitors. Maisie’s starting price is $15 for up to 5000 unique monthly visitors. You can also go for the custom-managed Plan, available on request.
9. Re: amaze
Re: amaze is one of the best Shopify chatbot apps out there. Though simple, this app has features that make it an attractive option for businesses that want a simple tool that can effectively handle customer support needs.
Shopify store owners can set up their chatbot easily with Re: amaze chatbot templates. Or they can leverage the custom chatbot builder to create chatbots that can take care of multiple real-time conversations simultaneously.
Overall, Re: amaze is a simple, functional, and flexible Shopify chatbot that provides exceptional customer support to site visitors and customers. GoDaddy, the famous domain registrar, designs it.
- Can create custom chatbots
- It doesn’t require human operators
- Has chatbot templates: order bots, FAQs, welcome messages
- Has customizable chatbot identities
- Social media integration
- Has chatbot support
- E-mail management and live chat
Re-amaze has three pricing plans, including:
- Basic: $29 per month
- Pro: $49 per month
- Plus: $69 per month
How to Choose the Best Shopify chatbot App?
Selecting the best Shopify chatbot is difficult, as you have to select from an array of unfamiliar Shopify chatbots.
But don’t fret.
With these deciding factors, you can narrow down your selection and choose the best app for your online store.
1. Check if the chatbot Integrates with Omnichannel.
It’s easy to be swayed by a chatbot’s beautiful interface and superficial features. However, if you want the best for your store, you must ensure you go for one that offers you many integration options so that it’s easy to create an Omnichannel support system for your business.
Remember, a typical chatbot doesn’t perform all functions. So, go for one that allows seamless integration with sales, support, and many communication channels to engage with your customers and improve the customer experience.
2. Does it help you transfer chats to agents in real time?
Chatbots are great for answering potential customers’ queries in real-time. However, there are times when these bots may not have the answers or solutions to your customer’s needs.
In such a situation, you’ll need to transfer the chat to agents that can help. This is possible if you select a real-time chatbot to transfer chats to human agents.
Now, the chatbot shouldn’t only be able to transfer the chat. It should also be able to transfer the conversation to the right department or agent for a quick solution.
3. Check if it has lead assessment abilities.
Not all captured leads will end up as customers, as some don’t qualify. So to save time and resources, consider a chatbot that can assess all captured leads and indicate those who are eligible as potential customers. This will streamline the customer acquisition process for your marketing team.
4. Does it provide templates to get started?
It is one thing to select the best Shopify chatbot app; it’s another thing to know how to set it up. So while searching for the ideal chatbot software for your Shopify e-commerce store, ensure you go for one with multiple chatbot templates so setting it up becomes easy.
But why use templates? Why not create a chatbot from scratch?
Creating a chatbot from scratch may seem like the best option, but templates offer you the chance to get your chatbot up and running ASAP.
5. Does it fit your budget?
So you’ve set your eyes on a chatbot with superior features and chatbot functionality. But before you jump in, you need to check if it fits your budget.
Chatbots are in high demand, so it’s normal for SaaS businesses to sell them at outrageous prices. But fear not; not all chatbots cost a bomb. Thus, ensure you check their prices and find one that fits your budget.
Lucky for you, we highlighted some of the best Shopify chatbots for your online store. We also included their prices, features, and highlights, so it’s easy to select which suits your budget and business’s needs.
FAQs About Shopify Chatbot Applications
Here are some frequently asked questions concerning Shopify chatbot apps. Let’s begin with one of the most commonly asked questions:
Does Shopify have a chatbot?
No. Shopify doesn’t have a chatbot. Instead, it lets you easily integrate your Shopify store with a third-party chatbot such as HubSpot, Tidio, Gobot, Nibble, etc. This makes it easy for you to create a Shopify live chatbot.
How do I integrate a chatbot into Shopify?
First, log in to your Shopify account and choose the store where you’d like to integrate the Shopify chatbot. Next, visit apps>> Shopify store and search for the chatbot you want in the search bar. Finally, select the chatbot from the results and click on Add app.
Next, click on the install App button on the page that appears. It’ll take you to the chatbot panel you chose. From there, you can either sign up—if you have an existing account—or create a new account—if you don’t.
After signing up, you can select a template from the array of multiple bot templates or create a new chatbot from zero.
What is the best chatbot for Shopify?
There are many amazing chatbot apps for Shopify stores present in the Shopify application store. These live chat apps include Ochabot, Relish AI, Gobot chatbot, Maise AI, ProProfs, Re: amaze, Gorgias, Formilla, and Tidio.
The best chatbot app for your business isn’t one that boasts multiple fancy features. Instead, the best chatbot app, as far as your e-commerce store is concerned, is one that helps you achieve your business goals.
What are your business’s goals?
Do you want to increase customer experience, website engagement, and sales? You need a Shopify live chat app that can stimulate the best chatbot conversations. Or do you need one that can generate enough leads for your email marketing campaign?
Your choice should be based on your business needs and not the numerous fancy features attached to certain Shopify chatbots. Remember this: You will choose a chatbot that grows your business and makes customers and site visitors happy.
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