Ruby Review: Pros, Cons, & Alternatives

BY Basma F, Updated on Jul 26, 2023

Ruby virtual receptionist
Review Summary

Service Name:


Service Type:

Answering Call Service

Monthly fee:

50 receptionist minutes for $230/month


Ruby provides services for many sectors: including small businesses, homes, and legal services, who might need help with phone answering service.


Various companies rely on virtual receptionist services for many reasons. They may not have enough space or people to respond to inquiries 24/7. No matter the reason, virtual receptionist services are a popular business solution.

In this review. We'll introduce Ruby's basic features and services, discuss their pros and cons, answer frequently asked questions, and check what customers say about Ruby. We'll also see how their services compare to other alternatives.

What is Ruby?

Ruby is a company that provides live call and live chat solutions to many businesses. Ruby offers additional services like outbound calls and capturing leads.

Ruby's receptionists are bilingual receptionists who are US-based. Ruby professionals are trained to help businesses turn customer calls into leads. They handle inbound and outbound calls. Ruby also provides call routing.

Who Would Benefit from the Services of Ruby?

Ruby provides services for many sectors: including small businesses, homes, and legal services, who might need help with phone answering.

Legal, Healthcare, and Finance Sectors

Ruby provides services to attorneys, legal professionals, and small firms. Ruby also provides receptionist assistance to the healthcare sector. It is important to note that Ruby is HIPAA compliant. Ruby is a company that also helps doctors, dentists, chiropractors, and solo practitioners. As for financial services, Ruby assists business consultants, CPAs, financial advisors, and tax experts.

Small businesses, business services, & Home services

Small business customers also need access to information and help 24/7; as a small business, customers also need your attention. Ruby's team can help freelancers, small business teams, and startups. Ruby's team can also help marketing teams, insurance agents, and IT. Ruby's team can also help roofers, plumbers, and contractors.

What are the Services that Ruby Provides?

  • Virtual Receptionists
  • Live Chat
  • Integrations
  • Mobile App
  • Automatic Lead Capture
  • Call Routing, Voicemail Transcription & Appointment Scheduling
  • HIPAA-compliant


  • HIPAA compliance to provide security and protect client and customer information.
  • Capturing leads
  • 24/7 live call answering
  • Mobile application
  • Amazing customer service
  • Offer a money-back guarantee within 21 days of purchase or before exceeding 50 billable chats.
  • Bilingual Receptionists


  • Ruby is quite expensive.
  • Bilingual receptionists available only during normal business hours.

Ruby Services in Detail

Virtual Receptionists

Ruby's receptionists are US-based, experienced, and great communicators who can transform your business by building meaningful connections with your clients and customers.

Ruby Receptionists can professionally handle phone calls, take messages, and capture leads, and Ruby Receptionists have a response time of fewer than 10 seconds, so you'll never miss any business opportunities. Also, your customers and clients will always be happy about the service.

Ruby's virtual assistants or receptionists are available 24/7. Hiring Ruby Receptionists saves your business a lot of time and lets you delegate the arduous task of answering the phone around the clock to Ruby. In short, Ruby Receptionists provide exceptional service.

Live Chat

For creating more diversified communication channels with your customers, Ruby provides live chat specialists to help turn your site from merely a place to list the features and benefits of your product/service to a profitable and lead-capturing solution where you understand who visits your site and why. Ruby provides a 24/7 live chat to help your customers after business hours.

Website visitors can expect Ruby live chat specialists to respond within 60 seconds. Ruby specialists engage with your website visitors, turn your "website traffic into leads," answer their questions, and connect them to phone calls if needed (chat-call connection).


Ruby doesn't merely offer virtual receptionists to answer phone calls or live chat specialists to help your website visitors. Ruby Receptionists provide comprehensive solutions for businesses that want to take their business to the next level by offering integrations with tools like Clio, Grasshopper, Nextiva, Rocket Matter, and Mycase.

Ruby integrations can help you view and manage call lengths and client information and monitor call volume. In addition to those tools, Ruby is always looking for industry-specific solutions to integrate with to help you run your business with ease.

Mobile App

Ruby's mobile app helps you stay connected and on top of your business calls. Optimized for Android and iOS, Ruby's mobile application can help you work from anywhere.

You can assign Ruby assistants to answer your calls if you can't respond. You also read receptionist messages, track call volume, and read voicemail transcriptions from the application. Also, when you call from the application, the application will keep your personal number private, and your caller ID will be your business number.

Automatic Lead Capture

Ruby Receptionists do not merely answer the phone on your behalf. Ruby's receptionists respond to live chat and capture leads. Ruby filters through many unwanted calls and only transfers potential customers to you. Capturing leads is one of Ruby's best features. Ruby's receptionists save businesses time and make every call count.

Call Routing, Voicemail Transcription & Appointment Scheduling

Ruby receptionists offer more benefits to businesses than just answering phone calls like call routing, voicemail transcription, and appointment scheduling.

Ruby provides call routing by type of call to save time with options to customize it after hours.

Ruby provides voicemail transcription. It is a convenient service as it allows you to check the content of phone inquiries when listening to them is inconvenient.

Scheduling appointment is also one of the relevant services businesses could have when they sign up for Ruby.


Ruby assists in many sectors, including healthcare, so it's relevant if they comply with the U.S. Health Insurance Portability and Accountability Act (HIPAA compliant). HIPAA compliance means companies ensure they protect patients' health information. Compliance should be your number one priority if you're in the healthcare sector.

When you work with Ruby Receptionists, their HIPAA-compliant service means that information will only be available through the Ruby APP or Ruby's online portal.

Ruby Pricing

Ruby Reception Plans have four options:

Reception Plans

Ruby provides three Plans, Bundled Plans and Chat Plans.

  • Call Ruby 50 gives up to 50 receptionist minutes and costs $230/month.
  • Call Ruby 100 gives up to 100 receptionist minutes and costs $365/month.
  • Call Ruby 200 gives up to 200 receptionist time/minutes, costing $660/month.
  • Call Ruby 500 gives up to 500 receptionist time/minutes per month and costs $1595/per month.

Key features

  • Professional Receptionists
  • Mobile Application
  • Integrations
  • Customer Care
  • Customized Experience
  • HIPAA Compliance
  • Voicemail Transcription

Bundled Plans

As for the Bundled Plans, Ruby offers three options: Bundled Chat Ruby 10, 30, and 50.

  • Bundled Chat Ruby 10 has the Call Ruby Plan and up to 10 chats for $109.
  • Bundled 30 has the Call Ruby Plan and up to 30 chats for $252.
  • Bundled 50 has the Call Ruby Plan and up to 50 chats for $392.

Key features

  • Coverage for phone and website
  • FAQ
  • Lead Capture
  • Bilingual Answering
  • Call Routing
  • Toll-free Numbers
  • Voicemail Transcription
  • Managed Live Chat
  • Notifications via the mobile applications
  • Outbound Calls
  • Follow-up with live call connect

Chat Plans

Ruby offers three Chat Plans: Chat Ruby 10, 30, and 50.

  • Chat Ruby 10 provides up to 10 chats for $135 monthly.
  • Chat Ruby 30 provides up to 30 chats for $315 monthly
  • Chat Ruby provides up to 50 chats for $490 monthly.

Key features

  • Coverage for phone and website
  • FAQ
  • Lead Capture
  • Bilingual Answering
  • Call Routing
  • Toll-free Numbers
  • Voicemail Transcription
  • Managed Live Chat
  • Notifications via the mobile applications
  • Outbound Calls
  • Follow-up with live call connect

Ruby Frequently Asked Questions

What Are the Duties of Ruby Receptionists?

In addition to answering phone calls in less than 10 seconds, Ruby receptionists take messages and capture leads. They are also available 24/7.

What Is Ruby Chat?

Instead of a phone answering service, you get receptionists ready to answer your website visitors' questions. 

Is Ruby Receptionist Worth It?

Ruby's team is a great business solution for those who want help with live chat and want live agents to answer calls. Ruby's services also capture leads.

How does Ruby handle multiple languages?

Ruby virtual receptionist service can be configured to support multiple languages.

How secure is Ruby virtual receptionist service?

Ruby is designed with security in mind and uses encryption and other security measures to protect customer data and information.

How customizable is Ruby receptionist service?

Ruby services can be customized to meet the specific needs of a business, including the ability to create custom scripts and call routing rules based on a business's unique needs.

Are Ruby receptionists available 24/7?

Yes, Ruby receptionists are available 24/7, allowing businesses to provide customer service and support around the clock.

What Do Customers Say About Ruby? (Customer reviews and testimonials)

On Trustpilot, Ruby has a review of 4.6 out of 5 stars. One of the reviews described the team as "very attentive" and said his work life has been "a bit easier". Some reviews are happy with Ruby because their clients believe they hired new employees because Ruby's team sends notifications of all updates and keeps everyone up to date. Others complained of slow response time on the part of receptionists. Some complained that the service is pricey.

On G2, Ruby's review is 4.7. Some reviews say Ruby provides high quality and great service, but their services are quite expensive. Some reviews say they are happy about phone screening, and the Ruby receptionists take messages.

On Capterra, some reviews are complaining Ruby doesn't have bilingual receptionists 24/7. Also, some people complained that the Ruby service is expensive. Some added that they would like more speakers of additional languages.

Ruby Alternatives & Competitors

Our Ruby review won't be complete without mentioning how their services compare to their main competitors in the market (Posh, Smith Ai, AnswerConnect, etc.).

Posh virtual receptionist

Posh offers a free trial, so you can ensure the service suits your business. The free trial lasts seven days or until you finish 250 receptionist minutes. Posh provides 24/7 availability, bilingual receptionists, voicemail transcription, and integrations.

Posh has partnered with Zapier so they can integrate with thousands of applications. Unlike Ruby, Posh doesn't provide live chat. Posh is also HIPAA compliant.

Posh pricing starts from $1.99 per minute.


  • 24/7 Availability
  • Zapier and Calendly integration
  • Call Analytics


  • No Call Recording
Smith AI virtual receptionist

Smith Ai

4 offers 24/7 phone answering, appointment scheduling, lead screening and intake, SMS text answering, live website chat, and sales outreach campaigns. also offers CRM integration. also provides call intelligence and analytics in addition to payment collection. serves many industries like hiring and staffing, education, e-Commerce, etc. starter plan costs $255 monthly and provides 30 calls (live agent), free CRM integration, and a free AI chatbot. 


  • Free AI Chatbot
  • 24/7 Availability


  • Some customers complained about the customer support not being responsive.
AnswerConnect virtual receptionist



AnswerConnect provides 24/7 live answering, live chat support, bilingual services, call forwarding, capturing leads, etc. AnswerConnect provides assistance to legal, finance, healthcare, e-Commerce, marketing and media, and tech companies. 

AnswerConnect is committed to providing a healthy working environment for employees and is committed to planting a tree for every customer and every employee to reduce carbon footprint. AnswerConnect might be a good company to hire if you want to join their cause.


  • They charge per minute, not by calls.


  • A setup fee may be required.
  • They charge spam calls.
  • No Free trial or money-back guarantee.
  • They don’t offer call screening, routing & prioritization.



Conversational LLC provides virtual reception and auto reception. Through auto reception, callers can navigate the menu without needing someone to respond to their questions. This option saves your business a lot of time. Conversational doesn't offer live chat.

As for Conversational LLC pricing, they offer three plans: 100 Bundle, 300 Bundle, and 500 Bundle. Bundle 100 costs $209 per month. Bundle 300 costs $399 per month. Bundle 500 costs $799 per month.


  • No setup fee
  • 30-day money-back guarantee


  • Doesn't offer Integration with all major CRMs, like Clio, Clio Grow, Hubspot, Lexicata, Capsule CRM, and more.
Nexa virtual receptionist



Nexa is a company that does an amazing job of keeping every customer happy by providing 24/7 answering service, virtual receptionists, live chat, live text messaging, and appointment scheduling.

Every Nexa plan has a client portal and analytics, and the Nexa 500 offers CRM integration. Nexa offers a money-back guarantee within 21 days of purchase or 500 minutes of usage. Nexa plans do not include live chat and can be added for less than $100 monthly. Nexa's pricing plan is not listed on the website.


  • Zapier integration makes it possible to connect with many other software programs.


  • No Chatbot
  • No Voicemail Transcription
Answering Legal virtual receptionist

Answering Legal


Unlike the services listed above, Answering Legal only provides virtual receptionist services to law firms. Answering Legal services are 24/7 live answering, integrations, message taking, full legal intake, lead capturing, and Google screened integration.

Answering Legal provides plans for firms of different sizes with no long-term commitment or extra charge for premium features.


  • Reasonable cost for the registered agent service.
  • The option to subscribe per month.


  • Expensive package with no options or various plans for those on a smaller budget
Abby Connect Receptionists virtual receptionist

Abby Connect Receptionists


Abby Connect provides a live receptionist and a live chat service for the following clients: small business, accounting, legal, dental, and medical. Abby Connect provides a dedicated receptionist team, appointment scheduling, call and text from apps, bilingual receptionists, and voicemail solutions.

Abby provides a 14-day free trial. As for the plans, like Ruby, Abby provides Reception plans, Chat plans, and Bundled plans. As for the pricing, 100,200,500 receptionist minutes cost $299, $549, and $1199, respectively.


  • 27/4 availability
  • Cost Effective
  • Flexibility and Customizable Service


  • No Chatbot


Hiring Ruby or any of the competitors has many perks. You no longer need a physical address to run your small business or a business of any size. If you're looking for a professional virtual reception or an answering service, Ruby might be a good choice for you.