Ruby Review: Pros, Cons, & Alternatives
BY Basma F, Updated on Jul 26, 2023
Answering Call Service
50 receptionist minutes for $230/month
Various companies rely on virtual receptionist services for many reasons. They may not have enough space or people to respond to inquiries 24/7. No matter the reason, virtual receptionist services are a popular business solution.
In this review. We'll introduce Ruby's basic features and services, discuss their pros and cons, answer frequently asked questions, and check what customers say about Ruby. We'll also see how their services compare to other alternatives.
What is Ruby?
Ruby is a company that provides live call and live chat solutions to many businesses. Ruby offers additional services like outbound calls and capturing leads.
Ruby's receptionists are bilingual receptionists who are US-based. Ruby professionals are trained to help businesses turn customer calls into leads. They handle inbound and outbound calls. Ruby also provides call routing.
Who Would Benefit from the Services of Ruby?
Ruby provides services for many sectors: including small businesses, homes, and legal services, who might need help with phone answering.
Legal, Healthcare, and Finance Sectors
Ruby provides services to attorneys, legal professionals, and small firms. Ruby also provides receptionist assistance to the healthcare sector. It is important to note that Ruby is HIPAA compliant. Ruby is a company that also helps doctors, dentists, chiropractors, and solo practitioners. As for financial services, Ruby assists business consultants, CPAs, financial advisors, and tax experts.
Small businesses, business services, & Home services
Small business customers also need access to information and help 24/7; as a small business, customers also need your attention. Ruby's team can help freelancers, small business teams, and startups. Ruby's team can also help marketing teams, insurance agents, and IT. Ruby's team can also help roofers, plumbers, and contractors.
What are the Services that Ruby Provides?
Ruby Services in Detail
Ruby's receptionists are US-based, experienced, and great communicators who can transform your business by building meaningful connections with your clients and customers.
Ruby Receptionists can professionally handle phone calls, take messages, and capture leads, and Ruby Receptionists have a response time of fewer than 10 seconds, so you'll never miss any business opportunities. Also, your customers and clients will always be happy about the service.
Ruby's virtual assistants or receptionists are available 24/7. Hiring Ruby Receptionists saves your business a lot of time and lets you delegate the arduous task of answering the phone around the clock to Ruby. In short, Ruby Receptionists provide exceptional service.
For creating more diversified communication channels with your customers, Ruby provides live chat specialists to help turn your site from merely a place to list the features and benefits of your product/service to a profitable and lead-capturing solution where you understand who visits your site and why. Ruby provides a 24/7 live chat to help your customers after business hours.
Website visitors can expect Ruby live chat specialists to respond within 60 seconds. Ruby specialists engage with your website visitors, turn your "website traffic into leads," answer their questions, and connect them to phone calls if needed (chat-call connection).
Ruby doesn't merely offer virtual receptionists to answer phone calls or live chat specialists to help your website visitors. Ruby Receptionists provide comprehensive solutions for businesses that want to take their business to the next level by offering integrations with tools like Clio, Grasshopper, Nextiva, Rocket Matter, and Mycase.
Ruby integrations can help you view and manage call lengths and client information and monitor call volume. In addition to those tools, Ruby is always looking for industry-specific solutions to integrate with to help you run your business with ease.
Ruby's mobile app helps you stay connected and on top of your business calls. Optimized for Android and iOS, Ruby's mobile application can help you work from anywhere.
You can assign Ruby assistants to answer your calls if you can't respond. You also read receptionist messages, track call volume, and read voicemail transcriptions from the application. Also, when you call from the application, the application will keep your personal number private, and your caller ID will be your business number.
Automatic Lead Capture
Ruby Receptionists do not merely answer the phone on your behalf. Ruby's receptionists respond to live chat and capture leads. Ruby filters through many unwanted calls and only transfers potential customers to you. Capturing leads is one of Ruby's best features. Ruby's receptionists save businesses time and make every call count.
Call Routing, Voicemail Transcription & Appointment Scheduling
Ruby receptionists offer more benefits to businesses than just answering phone calls like call routing, voicemail transcription, and appointment scheduling.
Ruby provides call routing by type of call to save time with options to customize it after hours.
Ruby provides voicemail transcription. It is a convenient service as it allows you to check the content of phone inquiries when listening to them is inconvenient.
Scheduling appointment is also one of the relevant services businesses could have when they sign up for Ruby.
Ruby assists in many sectors, including healthcare, so it's relevant if they comply with the U.S. Health Insurance Portability and Accountability Act (HIPAA compliant). HIPAA compliance means companies ensure they protect patients' health information. Compliance should be your number one priority if you're in the healthcare sector.
When you work with Ruby Receptionists, their HIPAA-compliant service means that information will only be available through the Ruby APP or Ruby's online portal.
Ruby Reception Plans have four options:
Ruby provides three Plans, Bundled Plans and Chat Plans.
As for the Bundled Plans, Ruby offers three options: Bundled Chat Ruby 10, 30, and 50.
Ruby offers three Chat Plans: Chat Ruby 10, 30, and 50.
Ruby Frequently Asked Questions
In addition to answering phone calls in less than 10 seconds, Ruby receptionists take messages and capture leads. They are also available 24/7.
Instead of a phone answering service, you get receptionists ready to answer your website visitors' questions.
Ruby's team is a great business solution for those who want help with live chat and want live agents to answer calls. Ruby's services also capture leads.
Ruby virtual receptionist service can be configured to support multiple languages.
Ruby is designed with security in mind and uses encryption and other security measures to protect customer data and information.
Ruby services can be customized to meet the specific needs of a business, including the ability to create custom scripts and call routing rules based on a business's unique needs.
Yes, Ruby receptionists are available 24/7, allowing businesses to provide customer service and support around the clock.
What Do Customers Say About Ruby? (Customer reviews and testimonials)
On Trustpilot, Ruby has a review of 4.6 out of 5 stars. One of the reviews described the team as "very attentive" and said his work life has been "a bit easier". Some reviews are happy with Ruby because their clients believe they hired new employees because Ruby's team sends notifications of all updates and keeps everyone up to date. Others complained of slow response time on the part of receptionists. Some complained that the service is pricey.
On G2, Ruby's review is 4.7. Some reviews say Ruby provides high quality and great service, but their services are quite expensive. Some reviews say they are happy about phone screening, and the Ruby receptionists take messages.
On Capterra, some reviews are complaining Ruby doesn't have bilingual receptionists 24/7. Also, some people complained that the Ruby service is expensive. Some added that they would like more speakers of additional languages.
Ruby Alternatives & Competitors
Our Ruby review won't be complete without mentioning how their services compare to their main competitors in the market (Posh, Smith Ai, AnswerConnect, etc.).
Posh offers a free trial, so you can ensure the service suits your business. The free trial lasts seven days or until you finish 250 receptionist minutes. Posh provides 24/7 availability, bilingual receptionists, voicemail transcription, and integrations.
Posh has partnered with Zapier so they can integrate with thousands of applications. Unlike Ruby, Posh doesn't provide live chat. Posh is also HIPAA compliant.
Posh pricing starts from $1.99 per minute.
Smith.ai offers 24/7 phone answering, appointment scheduling, lead screening and intake, SMS text answering, live website chat, and sales outreach campaigns. Smith.ai also offers CRM integration.
Smith.ai also provides call intelligence and analytics in addition to payment collection. Smith.ai serves many industries like hiring and staffing, education, e-Commerce, etc.
Smith.ai starter plan costs $255 monthly and provides 30 calls (live agent), free CRM integration, and a free AI chatbot.
AnswerConnect provides 24/7 live answering, live chat support, bilingual services, call forwarding, capturing leads, etc. AnswerConnect provides assistance to legal, finance, healthcare, e-Commerce, marketing and media, and tech companies.
AnswerConnect is committed to providing a healthy working environment for employees and is committed to planting a tree for every customer and every employee to reduce carbon footprint. AnswerConnect might be a good company to hire if you want to join their cause.
Conversational LLC provides virtual reception and auto reception. Through auto reception, callers can navigate the menu without needing someone to respond to their questions. This option saves your business a lot of time. Conversational doesn't offer live chat.
As for Conversational LLC pricing, they offer three plans: 100 Bundle, 300 Bundle, and 500 Bundle. Bundle 100 costs $209 per month. Bundle 300 costs $399 per month. Bundle 500 costs $799 per month.
Nexa is a company that does an amazing job of keeping every customer happy by providing 24/7 answering service, virtual receptionists, live chat, live text messaging, and appointment scheduling.
Every Nexa plan has a client portal and analytics, and the Nexa 500 offers CRM integration. Nexa offers a money-back guarantee within 21 days of purchase or 500 minutes of usage. Nexa plans do not include live chat and can be added for less than $100 monthly. Nexa's pricing plan is not listed on the website.
Unlike the services listed above, Answering Legal only provides virtual receptionist services to law firms. Answering Legal services are 24/7 live answering, integrations, message taking, full legal intake, lead capturing, and Google screened integration.
Answering Legal provides plans for firms of different sizes with no long-term commitment or extra charge for premium features.
Abby Connect Receptionists
Abby Connect provides a live receptionist and a live chat service for the following clients: small business, accounting, legal, dental, and medical. Abby Connect provides a dedicated receptionist team, appointment scheduling, call and text from apps, bilingual receptionists, and voicemail solutions.
Abby provides a 14-day free trial. As for the plans, like Ruby, Abby provides Reception plans, Chat plans, and Bundled plans. As for the pricing, 100,200,500 receptionist minutes cost $299, $549, and $1199, respectively.
Hiring Ruby or any of the competitors has many perks. You no longer need a physical address to run your small business or a business of any size. If you're looking for a professional virtual reception or an answering service, Ruby might be a good choice for you.