Ruby Review: Pros, Cons, & Alternatives

BY Basma F, Updated on Jul 26, 2023

Various companies rely on virtual receptionist services for many reasons. They may not have enough space or people to respond to inquiries 24/7. No matter the reason, virtual receptionist services are a popular business solution.

In this review. We'll introduce Ruby's basic features and services, discuss their pros and cons, answer frequently asked questions, and check what customers say about Ruby. We'll also see how their services compare to other alternatives.

Ruby provides services for many sectors: including small businesses, homes, and legal services, who might need help with phone answering.

Ruby provides services to attorneys, legal professionals, and small firms. Ruby also provides receptionist assistance to the healthcare sector. It is important to note that Ruby is HIPAA compliant. Ruby is a company that also helps doctors, dentists, chiropractors, and solo practitioners. As for financial services, Ruby assists business consultants, CPAs, financial advisors, and tax experts.

Small business customers also need access to information and help 24/7; as a small business, customers also need your attention. Ruby's team can help freelancers, small business teams, and startups. Ruby's team can also help marketing teams, insurance agents, and IT. Ruby's team can also help roofers, plumbers, and contractors.

For creating more diversified communication channels with your customers, Ruby provides live chat specialists to help turn your site from merely a place to list the features and benefits of your product/service to a profitable and lead-capturing solution where you understand who visits your site and why. Ruby provides a 24/7 live chat to help your customers after business hours.

Website visitors can expect Ruby live chat specialists to respond within 60 seconds. Ruby specialists engage with your website visitors, turn your "website traffic into leads," answer their questions, and connect them to phone calls if needed (chat-call connection).

Ruby doesn't merely offer virtual receptionists to answer phone calls or live chat specialists to help your website visitors. Ruby Receptionists provide comprehensive solutions for businesses that want to take their business to the next level by offering integrations with tools like Clio, Grasshopper, Nextiva, Rocket Matter, and Mycase.

Ruby integrations can help you view and manage call lengths and client information and monitor call volume. In addition to those tools, Ruby is always looking for industry-specific solutions to integrate with to help you run your business with ease.

Ruby's mobile app helps you stay connected and on top of your business calls. Optimized for Android and iOS, Ruby's mobile application can help you work from anywhere.

You can assign Ruby assistants to answer your calls if you can't respond. You also read receptionist messages, track call volume, and read voicemail transcriptions from the application. Also, when you call from the application, the application will keep your personal number private, and your caller ID will be your business number.

Ruby Receptionists do not merely answer the phone on your behalf. Ruby's receptionists respond to live chat and capture leads. Ruby filters through many unwanted calls and only transfers potential customers to you. Capturing leads is one of Ruby's best features. Ruby's receptionists save businesses time and make every call count.

Ruby receptionists offer more benefits to businesses than just answering phone calls like call routing, voicemail transcription, and appointment scheduling.

Ruby provides call routing by type of call to save time with options to customize it after hours.

Ruby provides voicemail transcription. It is a convenient service as it allows you to check the content of phone inquiries when listening to them is inconvenient.

Scheduling appointment is also one of the relevant services businesses could have when they sign up for Ruby.

Ruby assists in many sectors, including healthcare, so it's relevant if they comply with the U.S. Health Insurance Portability and Accountability Act (HIPAA compliant). HIPAA compliance means companies ensure they protect patients' health information. Compliance should be your number one priority if you're in the healthcare sector.

When you work with Ruby Receptionists, their HIPAA-compliant service means that information will only be available through the Ruby APP or Ruby's online portal.

Ruby Reception Plans have four options:

Ruby provides three Plans, Bundled Plans and Chat Plans.

Key features

As for the Bundled Plans, Ruby offers three options: Bundled Chat Ruby 10, 30, and 50.

Key features

Ruby offers three Chat Plans: Chat Ruby 10, 30, and 50.

Key features

On Trustpilot, Ruby has a review of 4.6 out of 5 stars. One of the reviews described the team as "very attentive" and said his work life has been "a bit easier". Some reviews are happy with Ruby because their clients believe they hired new employees because Ruby's team sends notifications of all updates and keeps everyone up to date. Others complained of slow response time on the part of receptionists. Some complained that the service is pricey.

On G2, Ruby's review is 4.7. Some reviews say Ruby provides high quality and great service, but their services are quite expensive. Some reviews say they are happy about phone screening, and the Ruby receptionists take messages.

On Capterra, some reviews are complaining Ruby doesn't have bilingual receptionists 24/7. Also, some people complained that the Ruby service is expensive. Some added that they would like more speakers of additional languages.

Our Ruby review won't be complete without mentioning how their services compare to their main competitors in the market (Posh, Smith Ai, AnswerConnect, etc.).