AI Chatbot platforms are some of the best tools to come to the marketing scene in a while, probably since social media started. Even though they are not as smart as we would love them to be, they’re gaining popularity like fire every day.
The reason is simple; chatbot builders and chatbot tools are excellent for businesses. They allow companies to handle more customers with much less manual work. In addition, most chatbot builders will enable you to build chatbots that work on several apps such as Facebook Messenger, Instagram, Telegram, WhatsApp, and other social media platforms.
What is a chatbot?
A chatbot is a software application used to conduct conversations with people via text or text-to-speech instead of direct contact with a live human agent. Chatbot platforms typically require continuous tuning and testing to convincingly simulate how a human behaves as a conversational partner.
Luckily, AI chatbot tools are now developed to offer plenty of platforms for small businesses and startups. We will discuss those in this article, so if you’re a startup or a small business owner/manager and want to know more about the best AI chatbots, you’re in the right place.
What do chatbots do?
This is mainly how chatbots work. Chatbots welcome website visitors and help them navigate the website and answer any queries about the products and services in easy, efficient ways.
Chatbots also gather data like emails, contact information, survey, and feedback and offer insights. They can help provide product recommendations for a business’s online store.
Chatbots don’t simply chat. They can help with conversion rate, lead generation, and much more.
Best AI Chatbot Platforms for Businesses
- Flow XO
- Reve Chat
- Salesforce Einstein
- HubSpot Chatbot
- Watson Assistant
- ProProfs Chat
Tidio Chatbot is an excellent option for small and medium businesses to build exceptional customer service. It’s a complete communication and marketing tool that provides an unforgettable customer experience while putting in little effort.
Adding Tidio Chatbots to a website can be done in under 5 minutes without coding knowledge. At the same time, the bot is easily customizable and highly personalized so that the widget can blend with the look of any website and have a unique ‘personality.
All interactions are located in one panel, and a mobile application is available to simplify the processes.
Moreover, Tidio is easily integrated with the most popular selling platforms like Shopify, WordPress, Wix, and other CRM and email marketing platforms. In addition, IOS and Android applications are available to simplify communication processes.
The freemium version offers a basic forever free package with chatbots and a live chat.
- Up to 3 chat operators
- 500 emails/month
- 100 unique reachable visitors
- Unlimited chats
- Desktop & mobile apps
- Visitors Info
- 3rd party apps integration
Tidio pricing plans start from 39 EUR/month. It includes all free features + unlimited unique reachable visitors, unlimited active chatbots, templates, a visual chatbot editor, and Zapier integration.
Landbot describes its AI chatbot as “the most intuitive no-code chatbot builder.” You can create and design AI chatbots suitable for your company through a user-friendly interface. Landbot has the templates you need for the best AI chatbot software experience for you and the users, whether you want to sell your products or generate leads. But, of course, you can’t provide a fantastic customer experience without interacting with your customers through popular messaging apps. This AI chatbot is also designed to integrate with other tools to provide the best business solution for you.
- Design conversations through the drag-and-drop interface.
- Code-free platform.
- Access to pre-built templates.
- Multi-channel experiences (WhatsApp add-on).
- Integrate seamlessly with your other tools.
- Sandbox is entirely free of charge.
- The starter is €30/month with Facebook Messenger integration.
- Professional is their popular package (€80/month).
- The “Businesses” plan has many service and app integrations (Salesforce integration) with custom prices.
Flow XO is one of the best AI chatbot platforms that enables users to build chatbots to converse with their customers on any platform they use. You can quickly develop and deploy your chatbot.
Chatbot platform Flow XO is not limited to Facebook Messenger. In fact, with over 100 integrations, Flow XO can work with almost all major third-party platforms like Gmail, LinkedIn, Buffer, GitHub, MailGun, and more.
Flow XO lets you start with a pre-designed template, then use the drag & drop editor to build it to your vision.
This solution is feature-rich, and it offers multi-language support as well. You can create a custom link to your bot, send attachments in bot messages, create personalized messages, and embed the chatbot directly on any website.
Flow XO Pricing:
- Flow XO offers a free plan that allows anyone to build up to 5 bots or active flows, two weeks of logs, and email support, limiting you to only 500 interactions.
- Paid plans start at $19/month.
TARS is an excellent AI chatbot platform with the option drag and drop chatbot builder that you can use to create website chatbots. It’s effortless to use with no development skills required. More than 600 templates exist for different industries, such as Finance & Banking, Insurance, Healthcare, and Education. TARS, the chatbot builder, focuses on building bots that generate leads and add value to your marketing efforts. It uses NLP (Natural Language Processing technology), which accepts users’ responses in their own words and delivers complex messaging that resolves queries.
- TARS costs $83.25/month, billed annually. Unfortunately, there’s no free plan, but you can take a free 14-day trial (no credit card required). It’s one of the best chatbot platforms around.
That gives you;
Five web chatbots, 5000 Chats/month, three users, 1 WhatsApp Business API Number, and two chatbots designed by Tars experts for FREE.
Reve Chat is an excellent option if you’re looking for the best AI chatbot platform without sophisticated features. You can integrate Reve Chat with numerous apps like Facebook Messenger, Viber, Shopify, etc. This AI chatbot engages with your customers in real-time, ensuring customer satisfaction and a fantastic customer experience. Top-notch customer service means that you interact with your customers through different channels.
Reve Chat Pricing:
You get 10% off for a one-year subscription and 20% off for a two-year subscription.
Live Chat Packages:
- The standard plan costs $15 per agent per month.
- The advanced plan costs $5 per agent per month.
- The enterprise plan costs $50 per agent per month.
- The standard plan costs $49 per month.
- The advanced plan costs $249 per month.
- The enterprise plan costs $499 per month.
- Let’s Talk Package price depends on the features you choose.
That’s the best AI chatbot for you if you currently use Salesforce CRM, and it’s time to upgrade to their AI technology if you want to get better insights from your data. Based on data, Einstein builds models and offers insights and recommendations so you can take action accordingly. You can add artificial intelligence to every work process using natural language processing (NLP) and machine learning. In addition, they offer custom AI-powered chatbots on different digital channels to improve the performance of companies.
Salesforce Einstein Pricing:
- It depends on the service required, whether sales, marketing, or commerce.
- It can range from $25-30 per user per month to packages costing thousands of dollars.
- They offer a downloadable cheat sheet with detailed services and pricing.
HubSpot Chatbot is for you if you’re looking for free chatbot software that can book meetings, qualify leads, and provide customer support. The good news is that you can get it free unless you want sophisticated features. For example, the HubSpot bot is integrated with your database to deliver personalized conversations. Personalized conversations lead to customer satisfaction. In addition, HubSpot AI chatbots will give your customer support teams the time they need to focus on conversations that matter by analyzing data and qualifying leads.
- A free package that is easy to set up with unlimited, personalized conversations.
- The starter plan starts at $45 monthly.
- The professional plan starts at $450 monthly.
- The enterprise plan starts at $1200 monthly.
ChatFuel is a free chatbot builder that allows you to create chatbots for Facebook Messenger without coding experience or technical knowledge.
You can build an AI-powered chatbot in no time that can interact with your customers and prospects and answer their most common questions instantly.
With artificial intelligence, Chatfuel chatbot will keep the conversation going for as long as possible before it finally hands it over to a human agent who can drive the conversion home or handle more complicated inquiries that no bot can handle.
ChatFuel is a feature-rich AI-powered chatbot builder. Its features include adding and sharing content cards with customers, gathering information from the messages, and plenty of useful integrations with other platforms like YouTube, Instagram, Twitter, and more.
Chatfuel is one of the best Facebook messenger chatbots, as you can build no-code chatbots on Facebook and Instagram in minutes.
- Small businesses can use Chatfuel for free and all of the essential features.
- Paid subscription for the Chatfuel Pro plan starts at $15/month.
Botsify is an AI chatbot builder that allows you to create smart chatbots for your websites to keep the conversation with your customers alive.
It also uses an interactive user interface to develop your conversational chatbot that uses Artificial intelligence and machine learning to give your customers and leads the answers they need and determine when it must transfer the conversation to a human agent.
You don’t need coding skills to create chatbots for Facebook Messenger using Botsify.
The app also offers conversation forms that help businesses collect data about their leads through conversations with your chatbots.
Then, Botsify takes things further by providing multiple plugins to help you get more out of it using available integrations with WordPress, Google search, a Shopify store, or your RSS feed.
- Botsify no longer offers a FREE plan, but you can get a 14-day free trial with complete dashboard access without payment.
- Their paid plans start at $49 per month for your personal use or business website & Facebook page.
ManyChat is considered one of the best free chatbot platforms available, and it’s easy to see why. You don’t need coding skills to build Facebook Messenger chatbots using Manychat.
Setting up a chatbot on Facebook is quick and easy, thanks to the intuitive builder, and the bot will automatically start working once you’ve connected your Facebook page to ManyChat.
ManyChat allows you to set up welcome messages that your customers see once they open the chat before sending you any messages. In addition, you can set up automated responses to frequently asked questions.
The solution takes customer service to the next level by responding to messages with buttons, links, images, and even slides. But Manychat is more than a customer service Messenger bot; it can also greatly help your marketing efforts.
ManyChat offers plenty of integrations with third-party apps and platforms. These integrations include Shopify, Google Sheets, Zapier, HubSpot, MailChimp, ConvertKit, etc.
- ManyChat’s basic version is free. The basic version includes two broadcast sequences, unlimited broadcasts, and promotional tools.
- However, you are limited to 500 subscribers; for more subscribers and more advanced features, you’ll need the pro package that starts at $10/month.
Watson Assistant is your assistant or your “intelligent virtual agent” from IBM. It provides many services and is helpful for companies on so many levels. For example, an AI chatbot starts conversations with users across websites, messaging applications, etc. It also protects your data by ensuring you can control who accesses it.
Watson Assistant Pricing:
- Lite is free with everything you need to get started.
- Plus plan starts at the cost of $140 per month with a 30-day free trial.
- An enterprise’s price is decided based on your goals and needs.
ProProfs ChatBot is another automation tool your business can consider simplifying the support process. This chatbot builder can help your business reduce the support queue by resolving frequently asked questions. Such efforts will allow your agent to focus more on complex support queries.
Setting this chatbot requires no programming knowledge skills. All you have to do is copy-paste the code and enable it from its settings panel. On top of that, it offers multiple chatbot templates that can help your business set up one in a few minutes.
Using its branching logic, it’ll be easier for you to create a chatbot that interacts and engages with customers even when your agents are offline. It will also create tickets that your agents can tackle once they are online. Besides its integration with the help desk, it integrates with a knowledge base that helps the chatbot show relevant help articles during an ongoing chat with the customer.
ProProfs ChatBot Pricing:
- ProProfs ChatBot starts from $499/year. You get to set up unlimited chatbots that can be customized and updated based on the changing nature of the conversation.
Pandorabots is an AI chatbot builder very helpful for developers. They claim that over 250,000 developers have used the chatbot platform to develop over 300,000 bots to send over 60 billion messages.
Their platform offers an application programming interface (API) that gives developers the power to deploy their unique bot almost anywhere – taking the experience of chatbots to the next level and making it possible to use the chatbot on any social media platform.
The platform offers some user-friendly features and has some integrations available, but it isn’t built for the regular user.
PandoraBots is where you develop a specific chatbot that you wouldn’t otherwise be able to make with other AI chatbot builders. Still, it requires a developer or an experienced user to do so.
- Free plan with unlimited development sandbox.
- The developer plan costs $19 per month and gives you 10,000 channels per month (2 weeks free trial)
- The pro plan costs $199 per month and gives you 100,000 channels per month (2 weeks free trial)
Tech Breakthrough awarded Ada the “Best overall conversational marketing company” award in 2021. After all, who wants an AI chatbot that speaks like a robot? Ada’s AI chatbot is different from the regular and older chatbots. Ada is where the magic happens. Machine learning and natural language processing (NLP) go hand in hand to deliver a human-like conversation, either spoken or written (Conversational AI). Ada’s customer experience is automated. They benefit from AI technology and expertise to create an excellent service that will help companies grow and perform better.
- Ada’s pricing depends on the services offered. Pricing is not available on their website.
Aivo is an AI chatbot platform that empowers your customer support team and helps your business respond to your customers in real-time through text or voice.
This helps your business in many ways; it increases conversions because customers are more likely to buy from a company that responds more quickly. Second, Aivo strengthens your relationships with your existing customers and turns them into repeat customers. Finally, it optimizes your resources and helps you do more with fewer resources.
Aivo’s bots can adapt according to each channel’s rules. It responds automatically with personalized answers depending on the data it has on your customers. Moreover, it integrates with plenty of third-party applications and platforms.
The analytics of Aivo helps you understand how your business performs better, and their training makes onboarding new agents less time- and resource-consuming. It also comes with free content packs to kickstart your campaigns.
- Aivo doesn’t offer a free plan; their paid plans start at $90 per month. However, it comes with a free 30-day trial.
Botup by 500apps is a chatbot software that works within the confines of a conversation. It uses natural language processing to persuade you to buy, order, or otherwise carry out another transaction. With Botup chatbot builder, you can Build bots and establish a digital workforce to boost productivity & efficiency. Chatbot lead generation software to nurture qualified leads from Slack, WhatsApp, Facebook Messenger, SMS, and Website. Chatbot reports and analytics software to enhance optimization and segment a comprehensive database of visitors to boost conversion rates and enhance the user experience.
- Botup pricing plans start from $14.99/month (14-day free trial). It includes all free features, unlimited active chatbots, chatbot templates, a visual chatbot editor, + Single pricing for all 30+ apps.
DialogFlow gives users a way to interact with the products. It can build text and voice-based conversational interfaces. The chatbot platform is user-friendly, and straightforward and has one of the business’s best Natural Language Processing methods.
This solution is powerful because it was built on Google’s infrastructure and uses Google’s Machine learning. No other company globally has a more powerful AI than Google, and Dialogflow uses this AI to understand the customers.
This app was also built from the ground to be optimized for Google Assistant, which uses over 400 million devices worldwide. It works on any device or platform, and Google will keep updating it regularly to improve and improve as they do with their services.
- The free plan of Dialogflow gives you unlimited text requests and up to 15,000 voice requests per month.
SendPulse’s visual chatbot platform has a considerable advantage compared to similar services: the opportunity to incorporate other marketing channels into a single coherent promotional campaign. For example, users can create a chatbot for Facebook Messenger or Telegram and combine it with the power of bulk email and SMS marketing.
The chatbot builder’s intuitive and simple UI makes it easy for beginner marketers to start messenger marketing. Users can set up simple auto-replies and sophisticated purchase funnels, giving their chatbot a brand personality. Besides, a chatbot is a great lead-generation tool. It can request your customers’ emails and phone numbers. Smart marketers can later use this contact information for email and SMS marketing campaigns.
- A basic free account allows you to send up to 10,000 messages per month to unlimited subscribers.
- A white-label chatbot with all the bells and whistles is available at $9.6 per month.
What is the difference between chatbots and Conversational AI?
Chatbots in the past used to be designed with a set of questions and answers. So people couldn’t interact with them or engage in meaningful conversations.
Artificial intelligence completely transforms chatbots as you’ll have AI-powered chatbots – intelligent chatbots – that use natural language and provide excellent customer service.
What are the technologies behind AI chatbots?
Machine learning and natural language processing (NLP) are the technologies behind conversational AI or AI chatbots. These technologies train chatbots in how human beings speak and how language works to understand natural language and process it, leading to excellent AI and customer interactions. An AI bot that speaks the natural language or exactly as we speak is an amazing asset for any industry.
How do AI chatbots work?
When you first add a chatbot to your business, you decide how it will interact with your site visitors or customers. Then, you get to control the predefined flow through templates and the drag-and-drop feature.
A predefined flow is like thinking about possible scenarios and providing suitable outcomes so the bot doesn’t frustrate the users. An excellent conversation flow offers the users recommendations, choices, and possible answers to what they are looking for.
The more you work on your predefined flow, the more your chatbot helps your visitors find the answers or services they are looking for, and the more it can help your business.
Bots generally fall under two criteria: rule-based chatbots or AI chatbots.
So, how can AI chatbots help businesses thrive?
Just imagine the possibilities AI-powered chatbots can do for your business. For example, customer service agents cannot always be available, but an intelligent chatbot can provide open messaging channels and answer any inquiries 24/7. That leads to excellent customer satisfaction.
With AI chatbots, your customer support teams won’t have to work crazy hours, and your business’s support won’t be limited to business hours.
In short, AI chatbots provide the perfect solutions for businesses, like providing round-the-clock customer service.
There are many features to consider when considering which artificial intelligence chatbot is best for you.
We’ve compiled the best AI chatbots for your business in this list. Most of these services can integrate fully with any software or website. However, some service providers offer only intelligent chatbots. Others provide more sophisticated features like analytics or vision for assessing what people say about your brand or products on social media channels.
Choosing a suitable AI chatbot platform depends on your purposes, goals, and budget. So choose wisely the best Chatbot for your industry and enjoy the comforts and value artificial intelligence can offer whether you want to make more sense of your data or only find a bot to answer a question at midnight.
We hope you enjoyed this article. If so, you might enjoy these resources:
- ChatGPT Marketing Tips to Upscale Your Marketing
- Ultimate Guide to Virtual Assistant Services in the Philippines
- Chatbots: A Game Changer in Healthcare
- How Do Chatbots Work?
- Best Chatbots for WordPress Websites
So now you know the best chatbot software you can use to boost your business sales.
*Disclosure: Some of the links in this article are affiliate links. This means if you click on the link and purchase the item, Reviano will receive an affiliate commission at no extra cost to you. Of course, all opinions remain our own.