Viabox Review: Pros, Cons, & Alternatives
BY Reviano Team, Oct 4, 2023
Package Forwarding Service
Viabox is a US-based parcel forwarding company that helps international shoppers ship their parcels from the US to their intended destination.
Shopping in your favorite US online store can be an exciting experience until you find out they don't ship to your country. Viabox, a parcel forwarding company, could be your lifesaver in such a situation.
In this review, we covered everything about Viabox. We highlighted their pros, cons, services offered and pricing. We also compared them with other parcel forwarding services to enable you to make the best choice.
What is Viabox?
Viabox is a US-based parcel forwarding company that helps international shoppers ship purchased goods from the United States to any destination. While what they do seems straightforward, it's often complicated due to the processes involved.
First, you ship the purchased goods to a virtual address, a Viabox warehouse In Oregon. Afterward, your parcel will be unpacked, checked, and repackaged. Lastly, after you've paid the necessary shipping fees, your parcel will be shipped to your destination via couriers like UPS, USPS, FedEx, DHL, etc.
Who Would Benefit from the Services of Viabox?
Viabox is perfect for:
What are the Services that Viabox Provides?
Viabox Services in Detail
Viabox offers its users free 90-day storage starting from the date of delivery. The lengthy duration helps customers wait for more packages to arrive at the warehouse (virtual address) to consolidate them and save money on shipping fees.
Viabox offers free consolation, which enables you to consolidate multiple packages into one box. This service helps customers save money on shipping costs.
Viabox also offers free repackaging to their users to help them save money on shipping costs. The goal of this service is to:
- Reduce shipping costs.
- Minimize the weight of packages.
Help ensure that customer’s items aren’t damaged during shipment.
Did a US retailer reject your non-US credit card? You can leverage Viabox’s assisted purchase service. The free service is designed for customers who need someone to shop for them.
Viabox also offers mail forwarding services. This service is designed for those looking to ship documents from the United States to a country of their choice. Viabox allows customers to scan the documents and view them online before delivery.
While many shipping companies charge for some of these services, Viabox offers them free. You are only required to pay shipping fees to forward packages to your country. In addition, the shipping company adopts measures that guarantee the safety of your items. In case you received damaged items, contact their customer support team.
Here is Viabox shipping costs per 1lb to different regions:
Viabox has zero registration fee, while their membership fee could be free or cost $4 -$8 monthly. You can compare their cost with that of other shipping companies. Or you can visit their website for a comprehensive comparison.
Viabox Frequently Asked Questions
The company’s website uses Norton Secured powered by VeriSign to protect online transactions. Viabox.com is certified SiteLock Secure Passed, indicating that the website is safe, secure, and reliable. However, questions are being asked about its "not rated" status by the Better Business Bureau.
No. Viabox isn't 100% reliable like some parcel forwarding companies due to the negative reviews on prominent review websites. Some reviews question the professionalism, trustworthiness, and reliability of Viabox. Issues regarding refunds, hidden fees, non-existent customer service, false advertising, and overall below-par delivery service are common.
No, they don’t. They’ll deliver your parcel to your doorstep after receiving the PayPal payment for the shipping fee.
Viabox accepts dollars for payment, which can be made via Paypal, Bitcoin, and Bank Wire Transfer. Alternatively, you can use Credit Cards like MasterCard, American Express, Discover, etc.
Viabox has a low trust level thanks to a low trust score of 10/100 and the negative reviews on review platforms. The company often charges premium service fees for a below-par service.
Also, complaints about issues regarding the first shipment, bad customer support, and claims of misleading information about competitors exist.
We advise that you exercise caution when dealing with Viabox.
Yes, they do. They offer a US virtual address to residents of the United States. You want to create a US business presence, you can leverage Viabox.
Viabox ships to over 220 countries. You can visit their website to view the complete list of the countries they serve. If your country isn't listed on their website, they don't ship there. You can contact them via email or call their customer service for more info.
What Do Customers Say About Viabox? (Customer reviews and testimonials)
While some customers are pleased with the company, others aren’t, with most of them voicing their displeasure on review platforms. For instance, a customer claims that they deeply regret using Viabox. They reported that their brand-new leather bag was delivered with permanent creases because it was crumpled in a little box.
Another complained about Viabox's expensive service, which is supposed to be cheap as they claim users are to pay for just shipping costs. Some customers described the company as a "low-quality service," calling their positive reviews "fake." Lastly, complaints alleging poor customer service are rife on the review platforms.
Viabox Alternatives & Competitors
Before doing business with Viabox, it's crucial you are familiar with some of their competitors. This will help ensure you select the best parcel forwarding company for shipping needs.
Stackry is a US-based parcel forwarding company known for its remarkable international shipping experience. The 37-year-old shipping company offers 45 days of free storage, package consolidation, repackaging, info request, pictures, personal shopper, and hazmat processing, including insurance of $100.
Plus, they ship packages using prominent couriers. However, the company's shipping rates are a bit pricy. And while Viabox charges nothing for its personal shopper, consolidation, and repacking solutions, Stackry charges a small token. If you are looking for a reliable and trustworthy shipping company, go for Stackry.
Forward2me is a UK-based parcel forwarding company. However, they offer addresses in Germany, Turkey, Japan, and the US. They boast an impressive rating of 4.4/5 and 4.8/5 on Trustpilot and Sitejabber, respectively, making them trustworthy and reliable.
Forward2me offers consolidation, insurance, repackaging, and personal shopping limited to the UK. Plus, they offer premium service at an expensive price. Regardless, they are better than Viabox in terms of reliability and trustworthiness. So stick with Viabox if you want to cut costs and enjoy longer free storage time. However, choose Forward2me if you want better service.
Planet Express offers a free US and UK forwarding address. They offer free and paid plans, with the former lacking consolidation and can only hold one parcel. The paid plan, on the other hand, costs $50/ Y of $10/M. Planet Express is a reliable service.
They offer a shop-for-me feature, package consolidation, repackaging, insurance, Mail forwarding, and pictures on request. What's more, their rates are one of the cheapest, but not as cheap as Viabox, who's not as reliable as they are. If you run a small business, Planet Express is your best pick.
Shipito is another fantastic Viabox alternative. They offer tax-free US addresses and have paid plans. Customers can leverage their 90-day free storage (for premium accounts) and repackaging, personal shopper service, mailing service, and mobile apps.
Shipito has an excellent online reputation. However, their plans are a bit expensive compared to Viabox, which only charges for shipping. We advise you to use Shipito if you are looking for a premium company that won’t disappoint.
Founded in 1977, MyUS is one of the oldest parcel forwarding companies in the industry. They provide a tax-free US address in Florida and a UK address. Plus, they offer consolidation and repackaging, personal shopper, true price, custom declaration, mobile app, shopping app, etc.
MyUs has an impressive reputation with an A+ rating with the Better Business Bureau. However, there is a mixed reaction regarding the quality of their offerings, with complaints about their poor customer support. Regardless, they are more trustworthy and reliable than Viabox.
While Viabox has an attractive policy capable of attracting users, it's unreliability and alarming negative reviews on prominent review platforms are damaging its reputation and brand image.
You can use their service if you are willing to take the risks. However, if you want a smooth and hassle-free package forwarding solution, we advise you to consider alternatives like Stackry. They are more reliable and have impressive positive reviews thanks to their satisfactory service.