Posh Review: Pros, Cons, & Alternatives

BY Basma F, Apr 7, 2023

Many businesses need someone and sometimes dedicated teams to answer their phone calls and take their messages so that they never miss any business opportunity. Taking incoming calls 24/7 is not a feasible option for many businesses. They prefer to hire virtual receptionists to handle their business calls and help them get new clients by offering help to potential clients with any questions.

Posh virtual receptionists provide helpful call solutions to many businesses during and after office hours. Their virtual receptionists help the following sectors and industries:

Small businesses that don't have the means to hire employees full-time can benefit from this solution. Individuals like dentists, physicians, attorneys, salon and spa owners, and those who provide home services can benefit from Posh virtual receptionists.

Individuals and companies from the healthcare industry can also benefit from Posh virtual receptionists. Examples are behavioral health, home health care, and healthcare facilities like medical and dental.

Posh virtual receptionists are helpful to property management and the real estate sector. Those in real estate and property management can't risk missing any opportunity.

Other sectors that will benefit from virtual receptionist services are marketing and advertising, tech services, software firms, finance, and contracting.

You probably need virtual receptionists to minimize call waiting time, never miss an opportunity, and generate leads.

Posh virtual receptionists do not merely respond to calls. They provide excellent phone service. In addition, they offer customized call handling. They screen calls and can forward an important caller if you request the Posh receptionists to do so. You can have customized call-handling solutions by sending requests through the Posh app or portal.

Besides call handling, you view your messages on the mobile application or the online portal to make it easier to stay on top of your messages.

The mobile application is one of the best features of this company. The posh app has an easy-to-use interface that helps you take control of Posh services. You can set your status through the application, and Posh virtual receptionists will proceed. For example, do you like Posh receptionists to forward messages? Posh virtual receptionists will fulfill your requests.

Through the application, you'll receive messages and notifications from Posh virtual receptionists: call details and voicemail transcriptions.

Also, you can call and text through the application without sacrificing your phone number. When you use the Posh app, you use your business number provided by Posh.

Most businesses use different tools and platforms. For this reason, Posh has partnered with Zapier so you can integrate with over 3000 applications.

Acuity Scheduling, Google Calendar, Calendly, Setmore, Rocket Matter, Clio, Zoho, Salesforce, and Hubspot are some of the most popular platforms you can integrate with Posh.

Powerful CRM integrations like Zoho and Salesforce are ideal for most companies. Clio and Rocket Matter are great integration for managing your law firm, for example.

Posh bases the pricing plans on the minutes you use per month and not the number of users you have, so you have unlimited users when hiring Posh virtual receptionists. An unlimited number of users means you and the entire team can access information and manage calls and messages.

Posh virtual receptionists speak English and Spanish fluently, which means they can help your business grow because they respond to inquiries and requests in various languages. If you have Spanish-speaking callers, Posh virtual receptionists can always come to the rescue.

Posh assists in many sectors, including healthcare, so it's relevant if they comply with the U.S. Health Insurance Portability and Accountability Act (HIPAA compliant). HIPAA compliance means companies ensure they protect patients' health information. Compliance should be your number one priority if you're in the healthcare sector.

When you work with Posh Receptionists, their HIPAA-compliant service means that information will only be available through the Posh APP or Posh's online portal.

All plans provide 24/7 availability, call handling, integrations, managing messages, switchboard solutions, bilingual receptionists, full customization, task assistance, contacts, voicemail, texting and calling security, and unlimited users.

The plans are flexible. So, as your company grows, you can switch to a different plan with more minutes. 

Chic costs $64 per month. You pay $1.99 per minute plus the plan fees. Chic is suitable for businesses that receive only a few business calls. It is also for individuals. You can also start with this plan if you're unsure how many minutes you need.

The Vogue plan provides 50 receptionist minutes for $114 monthly, and you pay $1.95 per extra minute. This plan is for small businesses that would benefit from more minutes for a reasonable cost.

The Elegant plan provides 100 receptionist minutes for $194 monthly, and you pay $1.90 per extra minute. The Elegant is for small or medium-sized businesses.

The Luxurious plan provides 200 receptionist minutes for $374 monthly, and you pay $1.87 per extra minute. The Luxurious is for businesses that need more help as they expect more callers.

The Prestigious plan provides 350 receptionist minutes for $634 monthly, and you pay $1.81 per extra minute. The Prestigious provides services for medium-sized businesses.

The Lavish plan provides 500 reception minutes for $884 monthly, and you pay $1.77 per extra minute. The Lavish is an expensive plan and suitable only for larger businesses.

The Exclusive plan provides 1000 reception minutes for $1714 monthly, and you pay $1.71 per extra minute. The Exclusive is suitable only for businesses with several incoming calls.

On Trustpilot, Posh virtual receptionists company has a rating of 4.6 out of 5 stars. Most positive reviews compliment Posh virtual receptionists on their professionalism and kindness.

Those who have written reviews say that Posh virtual receptionists are supportive with great attention to detail. However, those who complained were unhappy about poor customer support.

On G2, one of the reviews states that the company offers a fantastic call-answering solution and that it offers privacy. However, it would be better if they could offer emails and text messages.

Our Ruby review won't be complete without mentioning how their services compare to their main competitors in the market (Posh, Smith Ai, AnswerConnect, etc.).