MyUS Review: Pros, Cons & Alternatives
BY Ahmed Aladdin, Updated Mar 16, 2025
Review Summary
Service Name:
MyUS
Service Type:
Package Forwarding
Monthly fee:
None
Summary:
MyUS is a package forwarding company that helps international shoppers ship purchased items from the United States to any location worldwide.
Rating:
If you intend to shop from an online store in the US or UK, you may need a package forwarding company like MyUS to facilitate the shipping process. However, before registering for MyUS package forwarding services, it makes sense to understand if they suit your international shipping needs.
In this review, we introduced the MyUS package forwarding service. We also highlighted their pros, cons, and features and compared them with other prominent package forwarding services.
What is MyUS?
MyUS is a package forwarding company that helps international shoppers ship purchased items from the United States to any location worldwide. They usually offer international shoppers who shop from US-based e-commerce stores a US shipping address to facilitate the shipping process, which can take 3 to 4 business days.
MyUS is ideal for individuals who often shop in US or UK-based e-commerce stores that don’t ship to their location or offer ridiculous shipping charges.
Who Needs MyUS Services?
MyUS Features and Services
Here are some of the key services MyUS offers:
Pros
Cons
How Does MyUS Work?
Here is a step-by-step process of how MYUS works.
The entire MyUS process is designed to make the shipping process easy, fast, and pain-free. However, sometimes, you may encounter specific issues. You can reach MyUS’s shipping department or customer service.
Did you enter the wrong address? Did FedEx lose your package midway through? Didn’t you receive your airway bill number confirming the movement of your parcel? Do you need clarification on the upfront collection of GST or customs duty? Contact their customer care for help. However, contact the relevant authorities if you have issues with the local customs office.
MyUS Pricing and Fees
MyUS has three main membership options:
Other fees such as consolidation fees, handling fees, and insurance costs may apply. Also be aware of currency conversion fees if you’re paying in a currency other than USD. Shipping fees vary greatly based on package weight, destination, and shipping method, so use MyUS’s shipping calculator before ordering.
MyUS’s membership structure is better for regular users but more expensive for infrequent shippers. Maybe better for services with pay-as-you-go options.
“MyUS offers users an in-built exchange rate calculator to compare world currencies to the USD. But, ensure you cross-check the results with a different calculator, as there are instances where the company blames currency conversion for their ridiculous bills..”
User Experience and Reliability
Overall, MyUS is a good service with fast shipping and is easy to use. Customers rave about the package consolidation which saves time and money. However, some users report delays, especially during peak holiday seasons, and have had items damaged, likely due to carrier handling.
MyUS’s customer service is another area of complaint. MyUS offers email and live chat support but responses can be delayed. This has resulted in mixed reviews with some customers saying it was good and others wanting more consistent and responsive service.
Customer Support and Resources
MyUS offers customer support through email, live chat, and phone (for premium members). Their website also has a comprehensive FAQ section that answers many questions about their services, fees, and shipping options. Support is generally good but users recommend contacting MyUS ahead of time if issues arise as response times can vary.
What Customers Say About MyUS Services?
With a rating of 3.3/5 on Trustpilot it’s easy to conclude that MyUS customers are not pleased with their package forwarding service.
Many pleased customers praised their fast customer support, while some were satisfied with their affordable shipping fees, etc. On the other hand, those displeased complained about overcharging, terrible service, hiding charges, and terrible business practices. There were also multiple scam allegations aimed at MyUS on Trustpilot.
Based on the mixed reviews, we advise that you exercise caution when using this package forwarding service to avoid a bad experience.
MyUS FAQs
The restricted items include flammable items, drugs, tobacco, and perishable food. Visit MyUS's official website for a complete list of prohibited items.
To use MyUS shipping service, simply visit their website and register. Upon registration, you’ll be given an address depending on where you intend to shop from. After that, visit your favorite store and shop, then have the items delivered to the MyUS shipping address, which is a warehouse.
You can cancel your MyUS account by following these steps:
Based on the over 7,600 reviews on the popular website review platform Trustpilot, it’s safe to say that MyUS is legit. What’s more, many of the reviews on Trustpilot were centered on their quick delivery, while others referenced their transparent service.
Although there were some discouraging reviews, none were regarding the illegality of the MyUS package forwarding service. So, in a nutshell, MyUS is legit and offers great service.
Yes, MyUS is reliable, based on the positive reviews and ratings on Trustpilot and other prominent review platforms.
But, unfortunately, some reviews put their reliability into doubt. These reviews, which are a few, highlighted their wholly impotent representatives, deceptive business behavior, and extremely expensive shipping service.
Some customers also complained that they assign dollar values and charge tax on them. Overall, in most cases, MyUS has proven to be a reliable package forwarder.
Yes. MyUS has a trust and safety score of 9/10 on the review platform, Website reviews. Based on the reviews, we can conclude that MyUS is safe. They have a dedicated team that ensures your packages are well-packaged and delivered safely and in good condition.
However, you must note that MyUS was hacked earlier. So exercise caution when using their service.
Yes, MyUS is a trustworthy parcel forwarding company, judging by the numerous positive reviews on review platforms. However, some dissatisfied customers may dispute this claim, with many of them complaining about ridiculous currency conversion costs, account closure, high shipping rates, overcharging, and the act of forcing customers to store credit card details with MyUS.
MyUS Alternatives & Competitors
Before considering MyUS for your international shipping needs, you may want to know how they compare to other package forwarding companies.
MyUS and Stackry have a few similarities. Regardless, Stackry has the upper hand in a few areas. For instance, while Stackry offers free 45 days of storage, MyUS offers users paid storage for 30 days. Stackry also provides users with free photographs of their packages—a feature MyUS lacks.
If you are looking for a reliable package forward company, Stackry is your best bet. Unlike MyUS, they have an impressive rating on major website review platforms. Furthermore, Stackry has reward programs designed to help customers save money.
Verdict
If you are looking for a package forward company with fewer chances of leaving you completely distressed, we advise you to go for Stackry. If you need a parcel forwarding company worth your long-term commitment to, you should also consider their service.
Though established over a decade after MyUS was founded, Shipito outclasses its old counterpart in many areas. First, Shipito offers 90 days of free storage, compared to MyUS (30 days). Also, unlike MyUS, Shipito provides a shipping address in Austria, making it ideal for international shoppers looking to ship packages from Austria to their destination.
Shoppers looking for a parcel forwarding company offering multiple shipping options like Shipito. They offer 11 shipping alternatives, compared to MyUS (4). Plus, they offer reward programs and free photographs of incoming packages.
Verdict
Shipito has a comparable structure to MyUS and is known for its competitive rates. It also offers different service levels with lower consolidation fees, though its website and app interface are less intuitive.
If you are looking for a package forward company that offers multiple addresses across Europe, Forward2Me is your best bet. Unlike MyUS, Forward2Me offers addresses in the US, the UK, Japan, Germany, and Turkey. They also provide users multiple shipping alternatives (8), compared to MyUS (4).
Forward2Me provides their customers with eBay collection service, a feature MyUS lacks. In addition, they have a better rating than MyUS. However, MyUs has the upper hand in some areas.
Verdict
Forward2Me has impressive reviews, many of which are from customers who are pleased with how their packages arrived early. This makes them ideal for shoppers looking for a parcel forwarding company that ships timely packages.
Like MyUS, Planet Express offers UK and US addresses to international shoppers. However, Planet Express boasts of one noticeable feature that makes it an attractive option over MyUS: affordability. Unlike MyUS, they offer initial package photos for free and service businesses through their fulfillment solution.
Planet Express allows users to make special requests. This means that, for instance, you can ask them to reinforce the packaging of your parcels, return some items to the retailer, etc.
Verdict
Planet Express is ideal for those looking for the cheapest shipping option. We also recommend it for individuals who need to ship a few kilos of items or a small box without paying ridiculous fees.
Ship7
Ship7 has one feature every international shopper will love: they give addresses in the US, UK, and Turkey for free. Also, Ship7 offers 60 days of free storage, compared to MyUS (30 days). And while Ship7 offers users two free external photos of each package, MyUS charges customers $10 for 20 photographs.
For a company that has been around for just 6-7 years, they deserve the credit for their fairly decent service. But they still lag behind big names like MyUS in a few areas. For example, MyUS ships packages to over 220 countries, while Ship7 serves over 180.
Verdict
Are you looking for professional, civilized parcel forwarding providers with affordable shipping costs? If so, register for Ship7. It is also ideal for those needing free US, UK, and Turkey addresses.
Conclusion
While MyUS is an excellent parcel forwarding company that offers US and UK shipping services, it makes sense to determine your shipping needs before registering for their service. It is not a matter of their affordable shipping costs, tax-free Florida address, or other enticing perks.
Can they serve you appropriately? If not, you’ll need to forget those fancy features and choose an alternative shipping company that serves you well. Lucky for you, we made this review to make your job easy.