We’ve all been in that dilemma of one or a few things going wrong with our packages. Your package will arrive ruined, too late, or in some cases, doesn't arrive at all.
You’ve just found out that your package is “forwarded” and don’t know what to do. Let’s see what this status means and how to handle it with the least cost and time wasted.
What does forwarded mean?
USPS forwarding your package means that it's being sent to a different address other than your usual address. This is usually the case if you move and apply for a change of address. However, if you didn’t move, this means something went wrong.
Why was my package forwarded?
USPS forward your package in two cases. The first case is if a previous resident at your address recently moved out and accidentally changes your address along with theirs.
The second case, the sender forwards your package to an incorrect address. In both cases, you don’t get your package.
How can you fix this?
Case #1: First, you need to contact USPS and check the delivery of your package. If it they forwarded it to a previous resident’s new address, you can contact them and have them send you the package if possible or return it to the Post Office.
The package will be at the MCR (Mail Recovery Center) so you can claim it or USPS will return it to the sender.
Case #2: If they forward your package to the wrong address, you should contact the sender and or you can contact the Post Office. The sender can try to retrieve the package and handle the issue with the Post Office.
A wrong address can be one wrong digit in the postal code or a suite number. This can change the whole address so you must be careful if giving out your address.
The person who received your package will either return it to the Post Office or to the mailman. If the person decides not to, you will have to contact the sender about resending the package or refunding you or open a lost package case at the Post Office.
Whether or not they will recharge you depends on the insurance on your package. You may bear the shipping fees or the charge of the product too.
In both cases, you must contact the sender and confirm the correct address to avoid this from happening again.
A better alternative to mail forwarding?
You can use a CMRA (Commercial Mail Receiving Agency) for better mail handling. They offer virtual mail services that make mail forwarding easier. With a virtual mailbox, have your mail forwarded to you or any other address. No need to go to the Post Office or apply for a change of address.
A digital mailbox offers you full control over your mail, from your phone or computer. You will be able to sort your postal mail like you do your email. This is a cost-effective solution that saves you time wasted on missing packages.
Mail services like forwarding, shredding & recycling, or archiving are available. Plus you get an alternative street address to use besides your home address!
Virtual mail is a phenomenon that is quickly taking over the postal world and solving all mail problems, one problem at a time.
Check our best 20 mailroom management software based on real user reviews.